FAQ

Frequently Asked Questions

Find answers to Frequently Asked Questions.

In case this is not helpful, feel free to reach

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 What services does ReliveNow offer? 

ReliveNow provides virtual and affordable counselling, therapy, and psychiatric consultation services that are easy to access and culturally apt. 

Why should I go for an online therapy session when there is traditional therapy available?

Everyone has different preferences. Online therapy is not trying to replace traditional therapy but rather providing another alternative for individuals who put their mental health on hold just because


a) They don’t have time to visit a professional;
b) Their professional is located far away;
c) They know a lot of the people who go to the same professional and don’t they want to be seen due to privacy issues.
d) They don't know of a qualified professional that they can connect with.

 

Online counselling allows individuals who have social anxiety to open up and also makes it convenient to consult a professional from their comfort zone.

How do I book an appointment?

Click on the Get Started button on the homepage, create your account and lastly choose your preferred professional. Voila! It’s that simple. The appointment will only be confirmed once the payment is made.

How many sessions can I book at once?

You can book multiple sessions based on the availability of the professional. The slots will only be confirmed once you have made the payment.

What is your refund policy?

If you require a refund please email your request with your full name, bank account details and reason for a refund; at accounts@relivenow.org to initiate the process. The refund process time period is 30 days from the date of request. 

When is the refund policy NOT applicable? 

1. If you have rescheduled your session with the professional more than one time and then cancelled it. 

2. If you have already taken the session. 

3. If you wish to switch to another professional after taking the session. 

How will I know that these therapy sessions are working for me?

It takes 4-6 sessions to build a relationship between the client and a therapist of their choice and evaluate how the therapy will flow along. You can always change the therapist if not satisfied. Therapies will assist clients with support and strategies to overcome their conflicts. It is a long term game, and we advise all our clients to come with an open mind and patience to reap the benefits of therapy. 

What if I want to reschedule?

Clients are allowed to reschedule within a bracket of 7 days prior to their booked appointment.

How do I choose the right mental health professional? 

Our website lists all the available professionals on board along with their qualifications, experiences in their bio. You are free to choose a professionals whose credentials make you the most comfortable. If you don't know where to start contact us via whatsapp or our chat box and we can help you find the right help for you. 

Am I ready for help?

If you made it through to this question, take that as a sign. Therapy isn't only for those that have been through something, it is also beneficial for those who need someone to clear their head, to speak their heart out without the fear of being judged. 

Can I stay anonymous? 

Yes absolutely! While entering your username, you can use another name other than your real one to stay anonymous.

Can Relivenow substitute for a traditional face to face therapist?

Accroding to various researches, online therapy is said to be as effective as face-to-face therapy. In some severe cases where the professional feels that online therapy is not working for our client they recommend a physical session. At the moment we don’t have traditional counselling service available, but with gaining more clients' trust, satisfaction and awareness we do plan to provide our clients with that service.

How much time do I need for booking a session?

You must book your session at least 24 hours in advance and make the payment accordingly. 

Can I make the payment after taking the session? 

All sessions are pre-paid. The sessions are only confirmed once the payment is made. 

What is privacy protection?

All information disclosed during therapy will be held with strict confidentiality. It won’t be given to a third party without clients consent unless harm to oneself or another or abuse is suspected. Professional guidelines include therapists seeking consultation with supervisores. In that case, no identity or information will be disclosed except for the information that will help in making clinical decisions.

Please go through our Privacy Terms & Conditions before for more details. 

How long after signing up will i be matched with a therapist?

Within 24 hours on a working day. 

What are your operating hours? 

We offer sessions 7 days a week (excluding public holidays in Pakistan). Our support team is available via chat and whatsapp from Monday to Friday. 

What if I am late to the session?

Clients will be given a five-minute grace period for any delay in attending a therapy session. Any further delay (without informing a ReliveNow representative) can result in cancellation of the session. To avoid cancellation without refund, please inform us immediately if you have any issues or require any assistance.